Operation relax | Conditions of modification and cancellation

Ultimo aggiornamento: May 10th, 2022

Your peace of mind is important to us, which is why we want to guarantee you flexibility and security with the Europ Assistance insurance included in your booking that allows you to:
• request reimbursement of the penalties applied for cancellations that cannot be foreseen at the time of booking and can be certified;
• maximum flexibility in the event of COVID-19

FAQ - Cancellation guarantee for Covid-19

  1. What cases does the insurance cover?
    You may activate the insurance if the cancellation is due to sudden or unforeseeable causes that can be certified at the time of booking > Art. 9. EXCLUSIONS
    . You may also be reimbursed if you have to cancel the trip due to a COVID-19 positive result (rapid or molecular swab with a positive result), or a certified quarantine.
    Coverage is valid for the insured and/or his/her cohabiting family members and/or travel companion.

  2. Is there coverage in the event of certified quarantine?
    Yes, cover is provided if, following a positive or doubtful rapid or molecular swab and/or pending further diagnostic testing, you are unable to travel.
    Quarantine is therefore covered if you, your child/spouse/travel companion/partner have come into contact with a positive COVID case and following a positive or doubtful initial test you are awaiting a definite test (rapid or molecular swab).
    This means that the time frame in which you were supposed to leave is also covered, but you cannot proceed because you are waiting for diagnostic tests (which may also be negative) but the date of departure can no longer be respected.

  3. Am I also covered for government restrictions such as traveling between different regions or countries?
    Yes, you are covered in this case too. If you are unable to change the date and/or destination of your booking, Human Company will refund the total amount paid (in this case, and only in this case, you do not need to activate Europ Assistance insurance).

  4. What should I do to cancel the booking and get a refund?
    1)To cancel your stay, we ask you to send an email to the accommodation where you booked. Our staff will provide you with the necessary support, explaining all the options for cancellation and information on penalties in accordance with the conditions of cancellation set out in the contract.
    Once the cancellation of the booking has been confirmed with the hotel, you will receive the penalty statement necessary to open the insurance case directly with Europ Assistance.
    2)To open the insurance procedure for reimbursement, you must contact Europ Assistance insurance directly through the web page or via FAX, providing personal information and the necessary documents. Find out all the details in the Manual.

The insurance coverage is not valid at these establishments: hu Birkelt village and hu Florence/Rome/Venice campsites in town.
** The modification of the booking is subject to variable rates based on the period and destination. For more information contact the property.



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