Insurance
Ultimo aggiornamento: June 13th, 2025
Your peace of mind matters to us, which is why we want to offer you flexibility and security. The insurance policy by EUROP ASSISTANCE ITALIA S.P.A., included in your booking*, gives you:
• pre-stay coverage: refund of cancellation fees for unexpected and documentable events that arise after booking;
• coverage during your stay: medical and vehicle assistance, reimbursement of medical expenses and compensation for interrupted travel;
*Insurance coverage is included with the Relax rate and is not valid at the following destinations: hu Birkelt village, hu Firenze/Roma/Venezia camping in town, and hu Firenze Certosa camping in town.
Booking changes are subject to variable fees depending on the season and destination. For more information, contact the site directly.
1. What’s covered by the insurance
With Europ Assistance, you’re covered before and during your trip.
You’re protected in case of cancellation, medical assistance and reimbursement of expenses from the day of departure to the day of return, vehicle assistance and travel compensation for unused days.
To activate the coverage, you’ll need to contact Europ Assistance’s operations center directly.
Check out the full details in the Information Set.
2. When can I cancel and be covered?
You can activate the cancellation policy if your cancellation is due to sudden and unforeseeable events at the time of booking and is documentable – check the policy exclusions in the relevant section of the information set.
Coverage applies to the policyholder and/or cohabiting family members and/or travel companions declared at the time of booking.
3. What should I do to cancel my booking and get a refund?
To open a claim for reimbursement, contact EUROP ASSISTANCE ITALIA S.P.A. directly at +39 02. 58240386, providing your personal details and required documents.
If you booked with the Relax rate, Europ Assistance insurance is already included in the price.
Check out the full details in the Information Set.
4. What should I do to request medical or vehicle assistance, reimbursement of medical expenses or travel compensation?
• For medical and vehicle assistance, contact EUROP ASSISTANCE ITALIA S.P.A. at +39 02. 58240386
• For reimbursement of medical expenses, contact EUROP ASSISTANCE ITALIA S.P.A. at +39 02. 58240386and submit a claim via the portal huopenair.sinistrionline.europassistance.it within 60 days
• For compensation due to interrupted travel, submit a claim via the portal huopenair.sinistrionline.europassistance.it within 60 days. Please note that compensation for interrupted travel is only available in the event of an early or medical return, and must be approved by the Operations Center.
Check out the full details in the Information Set
• Attachments
Information set – user guide)
